Workspace/Help Centre
All systems · 99.8% uptime
~1 hour median first reply during UK 9-18h● Founder-led support · email + live chatMost tickets resolved same working day▲ Underwriting v4.2 activeUK-only data residency · eu-west-2 (London)⚙ AI training opt-out is locked on by default~1 hour median first reply during UK 9-18h● Founder-led support · email + live chatMost tickets resolved same working day▲ Underwriting v4.2 activeUK-only data residency · eu-west-2 (London)⚙ AI training opt-out is locked on by default
Help centre · founder-led support

Help, exactly when
the deal demands it.

An honest knowledge base, the founder on email and live chat, and a 99.8% uptime status page. Search a concept, describe a bug, or just ask the founder.

↵
Trending →Article 4 detectionForensic Risk RatingSDLT calculatorBulk CSV importRefurb accuracy
Median first reply
~1h
UK 9-18h target
Most resolved
same day
working hours
Live cover
Mon-Fri
9am-6pm UK
Replies from
founder
no outsourcing

Browse by topic

8 topics · ask the founder for any of them
Getting started
Master the BuildLink underwriter in 5 minutes — onboarding, first deal, extension setup.
8 articles→
Underwriting
Risk flags, comps logic, yield modelling, and the Forensic Risk Rating system explained.
15 articles→
Billing & plans
Manage your subscription, credits, invoices, founder access and Pro features.
5 articles→
Account & security
Team seats, SSO, 2FA, institutional credentials and audit logs.
4 articles→
Data sources
Land Registry, EPC, Companies House, planning APIs — coverage and freshness.
7 articles→
Troubleshooting
Error codes, scraper edge cases, sync failures and how to file a reproducible bug.
6 articles→
Integrations & API
Salesforce, HubSpot, Slack, Zapier, webhooks, REST/GraphQL endpoints.
3 articles→
Legal & compliance
GDPR, terms of service, AML, data retention and white-label compliance.
2 articles→

Popular questions

Most asked · click any to email the founder
Top 8 questions
click to ask
01
How do I install the BuildLink browser extension?
Getting started→
02
Can I customise the Forensic Risk Rating logic?
Underwriting→
03
Is my deal data private and encrypted?
Account→
04
How accurate are the refurbishment cost estimates?
Underwriting→
05
What does the postcode area read actually cover?
Getting started→
06
What happens if I cancel my subscription?
Billing→
07
How does Article 4 zone detection work?
Underwriting→
08
Can I bulk-scan a Rightmove search page?
Getting started→
Direct line
Email the founder
Email the founder directly. First reply within 1 hour during UK 9-18h. Overnight tickets answered first thing next morning.
First reply
~1h target
Sent to
founder
Founder chat
● Online · UK 9-18h
Stuck on a deal? Chat with the founder in real time. We'll walk through the model, the comps, and the risk flags together.
System status
all green
Underwriting engine
operational
Browser extension
operational
Land Registry API
operational
Stripe billing
operational
Webhooks
operational
All checks · last 24hhealthy

Five-minute guides

Topics on the roadmap · click any to ask the founder for it now
01Onboarding · 4 min read
Run your first underwrite via the extension
Install BuildLink, open any Rightmove or Zoopla listing, and watch the verdict appear next to the photos in 60 seconds.
⏱ 4 minAsk the founder →
02Underwriting · 6 min read
How the Forensic Risk Rating is computed
Walk through every input, weighting, and how the engine decides Pursue / Caution / Walk away.
⏱ 6 minAsk the founder →
03Workflow · 3 min read
Bulk CSV import: 200 lots in one click
Format the spreadsheet, upload, and let the engine queue analyses with priority routing.
⏱ 3 minAsk the founder →
04Tools · 5 min read
Stress-test a deal against rate hikes
Use the Lender Stress tool to model 1%, 2%, and 3% rate moves before you commit a penny.
⏱ 5 minAsk the founder →
05Reporting · 4 min read
Generate a white-label IM in 30 seconds
From Pursue verdict to a polished investment memorandum PDF you can send to lenders.
⏱ 4 minAsk the founder →
06Account · 2 min read
Invite your team & configure SSO
Add seats, set role permissions, configure SAML/SSO, and audit team activity.
⏱ 2 minAsk the founder →

Talk to a human

3 channels · UK 9-18h · founder-led
Open a ticket
Founder online · UK 9-18h
Async support — best for technical questions, edge cases, or anything with screenshots and context.
Reply target
~1h
Cover
UK 9-18h
Channel
email
Founder chat
Online · UK 9-18h
Real-time chat with the founder. Best when you've got a deal pending and need a second opinion in the next hour.
Wait target
~5 min
Coverage
UK 9-18h
Channel
email thread
Book a 1:1 walkthrough
Pro & Enterprise · 30 min
Schedule a structured walkthrough — onboarding, pipeline review, deal-specific consultation, or technical integration.
Length
30 min
Plan
Pro+
Channel
video call
© 2026 BuildLink OS · Founder-led support · UK 9-18h